Skype Online E5 licenses or E1/E3 with Enterprise Voice / Audio Conferencing option for all users booking meeting that will have IVR capabilities. Hub Transport Rules (optional, but strongly recommended). Exchange IVR resource account properties adjustments. Synergy SKY IVR Exchange resource account. Synergy SKY uses Exchange Web Services (EWS) or Graph API to access the Exchange Online environment.įor supporting Skype Online IVR meetings, the Exchange administrator needs to check or update the Exchange server with the following: Work flow of the Synergy SKY Skype IVR service Note 3: It is possible to stop the booking confirmation emails from the IVR service account to spam the user's mailbox by setting up a Second transport rule to remove accept confirmations Note 2: The Skype IVR option only works with Pexip, and requires a Local Policy Script to be added to the Pexip Management Node Note 1: The Skype IVR option requires the Audio Conferencing option to be enabled in the Skype Online subscription so that the Conference Id is populated in the meeting invitation. The picture at the end of this chapter shows the work flow of this feature. 
The option also make it easy for users to join the Skype meeting via WebRTC which usually has a higher success rate than the Skype Web app. and entering the numeric Conference Id that is automatically inserted into the meeting invitation when booking a Skype Online meeting.
The Skype IVR (Skype Interactive Voice Response) option in Synergy SKY enables users to join Skype Online (Skype for Business Office 365) meetings by dialing into a specific URI (e.g.
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